Developing Software
That Shines

1. Introduction

Ethervox LLC ("Ethervox", "we", "us", "our") is committed to protecting the personal data of our customers, partners, and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable data protection law.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data — name, job title, company name.
• Contact data — email address, telephone number, postal address.
• Technical data — IP address, browser type, operating system, pages visited, time and date of visits.
• Usage data — information about how you use our website and services.
• Communications data — records of correspondence you have with us.

We do not collect special category data (e.g. health, biometric, or political data) unless specifically required for a contracted service and with your explicit consent.

3. How We Use Your Data

We use personal data to:

• Provide and manage the services you have contracted with us.
• Respond to enquiries and provide customer support.
• Send service updates, security notices, and administrative communications.
• Comply with legal obligations and enforce our agreements.
• Improve our website and services through aggregated analytics.

We do not sell your personal data to third parties. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

We process personal data on one or more of the following legal bases: performance of a contract, compliance with a legal obligation, our legitimate interests (where these do not override your rights), or your explicit consent.

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Customer account data is retained for the duration of the contract plus six years. Website enquiry data is retained for 24 months unless a contract is formed.

6. Data Sharing

We may share personal data with trusted service providers (e.g. cloud hosting, email delivery, analytics) who process data on our behalf under data processing agreements. We may disclose data to regulators, law enforcement, or courts when required by law. Any international transfers are protected by appropriate safeguards including Standard Contractual Clauses or UK Addendum equivalents.

7. Cookies

Our website uses strictly necessary cookies to function (e.g. session state) and, with your consent, analytics cookies to understand traffic patterns. You may withdraw consent at any time by clearing your browser cookies and declining the cookie banner on your next visit. We do not use advertising or tracking cookies.

8. Your Rights

Depending on your jurisdiction, you may have the right to: access your personal data; correct inaccurate data; request erasure; restrict or object to processing; and data portability. To exercise any of these rights, contact our Data Protection Officer at dpo@ethervox.com. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, or destruction, including encryption at rest and in transit, access controls, and regular security audits.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by email to registered users at least 30 days before they take effect. The "last updated" date at the top of this page reflects the most recent revision.

11. Contact & Complaints

For privacy-related queries, contact our Data Protection Officer at dpo@ethervox.com.